How OKLV App Protects Your Privacy and Data

1 Overview

oklv app is committed to protecting the privacy of every player on the platform. We understand that sharing personal information requires trust, and we take that responsibility seriously. This Privacy Policy explains in plain language what data oklv app collects from you, why we collect it, how it is used, and how it is protected.

oklv app operates as an online gaming platform serving players in Bangladesh. The platform offers live casino games through MG Live, cricket and darts betting, fishing games, and entertainment titles. To provide these services, oklv app needs to collect and process certain personal data. This policy tells you exactly what that data is and how it is handled.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with oklv app.

2 What We Collect

oklv app collects two types of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Your name and date of birth (required for age verification)
• Your mobile number (used for account login and transaction verification)
• Your bKash or Nagad number (used for deposits and withdrawals)
• Any identity documents submitted during verification checks
• Messages sent to oklv app support via live chat or email

Information collected automatically:

• Your IP address and approximate location
• Device type, operating system, and browser version
• Pages visited on oklv app and time spent on each
• Games played, bets placed, and transaction history
• Session duration and login timestamps
• Cookie data (see the Cookies section below)

oklv app does not collect sensitive personal data such as national ID numbers, biometric data, or health information unless specifically required for a regulatory verification process, in which case you will be informed in advance.

3 How We Use Your Data

oklv app uses the data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

oklv app will never use your data to make automated decisions that significantly affect you without human review. If you have concerns about how your data is being used, contact the support team at any time.

4 Data Sharing

oklv app does not sell your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: Your bKash or Nagad number is shared with the relevant payment provider solely to process your deposit or withdrawal. oklv app does not store your full payment credentials.
• Game providers: When you play a game on oklv app, limited session data may be shared with the game provider (such as MG Live or fishing game studios) to facilitate gameplay. No personally identifiable information beyond a session token is shared.
• Identity verification services: If oklv app requires you to verify your identity, your documents may be processed by a third-party verification provider. These providers are bound by strict confidentiality agreements.
• Legal and regulatory requirements: oklv app may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to prevent fraud or protect the safety of users.

All third parties who receive data from oklv app are required to handle it in accordance with applicable data protection standards. oklv app does not transfer your data to countries with inadequate data protection laws without appropriate safeguards in place.

5 Data Retention

oklv app retains your personal data for as long as your account is active and for a period after closure as required by applicable law and our internal compliance obligations.

• Active accounts: Data is retained for the full duration of your account being open on oklv app.
• Closed accounts: After an account is closed, oklv app retains transaction records and identity verification data for a minimum of five years to comply with anti-money laundering regulations.
• Support communications: Chat and email records are retained for two years from the date of the conversation.
• Anonymised analytics data: Usage data that has been fully anonymised may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has passed, oklv app will securely delete or anonymise your personal data. If you would like to request early deletion of your data, please contact support — note that some data may need to be retained for legal reasons even after a deletion request.

6 Security Measures

oklv app takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and oklv app is protected by 256-bit SSL encryption.
• Passwords are stored using one-way hashing — oklv app staff cannot see your password in plain text.
• Access to personal data within oklv app is restricted to staff who need it to perform their role, and all access is logged.
• Our servers are hosted in secure data centres with physical access controls and 24/7 monitoring.
• oklv app conducts regular security reviews and vulnerability assessments to identify and address potential risks.

While oklv app takes every reasonable precaution, no system is completely immune to security threats. If you suspect your account has been compromised, contact support immediately and change your password. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.

7 Cookies

oklv app uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help oklv app remember your preferences, keep you logged in, and understand how the platform is being used.

Types of cookies used by oklv app:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help oklv app understand how players use the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate and anonymised form.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to set them again each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of oklv app. For full details on how to manage cookies in your browser, refer to your browser's help documentation.

8 Your Rights

As a player on oklv app, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your request.

oklv app will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

9 Minors

oklv app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on oklv app or provided personal data to us, please contact support immediately.

Upon receiving a verified report that an account belongs to a minor, oklv app will close the account, delete the associated personal data, and refund any deposits made — minus any amounts already withdrawn — to the payment method on file. oklv app takes underage access seriously and will take all reasonable steps to prevent it.

10 Changes to This Policy

oklv app may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how your data is used, oklv app will notify registered players via the contact details on their account before the changes take effect. Your continued use of oklv app after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of how oklv app handles your personal data. If you have any questions about a change, contact the support team before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how oklv app handles your personal information, the support team is available 24 hours a day, 7 days a week.

Reach oklv app support via live chat directly on the platform, or by email at: [email protected]

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For the full rules governing your use of the platform, see the Terms and Conditions.